Today's technology allows your business to handle more customer calls than ever before. But when your staff lacks call management skills, the only thing you get from all that technology is the ability to serve more people poorly. That means losing customers - and profits. We have found that understanding the business model for the sales force is more effective. If you give the sales staff all the information they need and bullet points of what information is needed from the customer the success rate will increase. Let the personally of the sales person come out. They will much more effect.
Now is phone sales for everyone? No you still to have the right person for the job at. A simple evaluation can answer that question. Most accomplished sales people that sell face to face have a hard time selling over the phone. That also stands true for the Internet. So have the right person in the right place!
A: We have phone scripts and we can train your staff to use them. However, if we were going to use phone strips we would want to develop scripts for your business. Not a Canned script that every other trainer in the country uses.
A: Role playing for starters. See how they will act under a little pressure. Of course we would not advise being mean or embarrassing the person, but after a few minutes you'll know.
A: With technology being what it is today, most business record their incoming and outgoing calls for training purposes. When you start to listen to these calls you will be floored by what your management team will say let alone you sales staff. These are great tool to train with. 15 minutes a few times a week will do wonders for everyone.
A: The politically correct answer would be yes. Let's face there are those how are not trainable. Not everyone is comfortable selling, let alone selling over the phone. But for people that have the knack for selling they will just keep getting better with time and training.